Office of Ombudsman
Our vision is to offer independent, impartial, confidential, and credible services for our customers.
An official appointed to investigate individuals’ complaints against maladministration, especially that of public authorities.
What is an ombudsman?
An ombudsman (sometimes called an “ombuds”) is a person who investigates complaints about and helps resolve concerns or problems with businesses, public officials, or organizations. They are not a caseworker, but a neutral or impartial person in investigations of these concerns. Ombuds help protect the rights of people supported by programs or services at the Utah Department of Health and Human Services (DHHS).
What does an ombudsman do?
- Listen to your concerns.
- Answer questions about the child welfare system, long-term care facilities, and disability services and programs.
- Investigate concerns.
- Make sure organizations follow policies, state rules, and laws.
- Help resolve conflicts and fix problems.
- Provide education and resources for those in need.
- Advocate for changes in policies, processes, and systems to better serve Utahns.