DCE scorecard

The Division of Customer Experience (DCE) contains the following offices and areas of focus: 1. Office of Ombudsman; child welfare, long term care, constituent services, and people with disabilities; 2. Office of Leadership, Development and Training; 3. Department Employee Well-being Coordinator; 4. Department GRAMA Coordinator; and, 5. Customer Connection, Navigation, and Access.  
DCE’s primary function is to ensure customer service best practices and customer voice is integrated into the daily operations of the department.