Division of Finance and Administration (DFA)
Results Based Accountability (RBA) Measures
The Division of Finance and Administration (DFA) provides financial, administrative, and infrastructure support for DHHS. DFA is divided into four offices: Finance, Budget, Procurement & Contract Management (PCM), and Administrative Services (OAS); each with an office director. DFA supports the vision of DHHS by providing outstanding customer service and leadership in the areas of administrative services, finance, budget, procurement, and contracts.
Division of Finance and Administration partners:
- Department management and Operational Units (OU) -- fiscal leadership, administrative support/coordination for department and OU needs.
- State oversight entities; GOVOPS, GOPB and LFA -- budget, accounting, purchasing, and facility coordination with liaison responsibility involving GOVOPS, GOPB, and LFA.
- Federal Government -- federal financial reports and grant management responsibilities.
- DHHS employees -- responsibility involving building safety/maintenance, emergency preparedness support, and other services such as fleet coordination.
- Vendors and other governmental entities -- DFA processes agreements, purchases, and disbursements.
Each Fiscal Year Plan is available below (after the RBA Summary and Statement)
As part of the Utah Department of Health and Human Services (DHHS), DFA supports their vision in a variety of ways. DHHS and DFA utilize metrics to ensure we are progressing toward achieving this vision as a whole as well as an organization unit (OU).
DHHS applies the methods of Results-Based Accountability (RBA) as a framework to identify strategies intended to improve entrenched and complex social problems and achieve the vision that “all Utahns have fair and equitable opportunities to live safe and healthy lives.” Among the strengths of RBA is its emphasis on partnerships to affect positive change for whole populations.
DFA supports these partnerships as we establish RBA measures for our OU, as well as with DHHS as a whole. Collaboration amongst other OUs are encouraged and regularly occurring.
DFA Vision: We support the vision of DHHS by providing outstanding customer service and leadership in the areas of administrative services, finance, budget, procurement, and contracts.
DFA supports the vision of DHHS with our RBA plan
DHHS DFA partners receive timely and accurate information; DHHS employees work in a supported environment; and there is trust in DHHS stewardship of public funds. DFA is located in the operations section which serves internal and external stakeholders providing financial and administrative functions, such as DFA's finance, budget, administrative services, and procurement/contracts management. DFA works with DHHS management and OUs to support the provision of seamless systems assisting in the DHHS vision of healthy and safe Utahns.
See DHHS Scorecard
Indicators
1. Successful close-out budget submission, and session support.
Data reported yearly.
Closeout Status: The close-out submission date is not information State Finance has been tracking. State Finance has a general close-out date for agencies to report the disposition of line items; however, other information can be submitted at different times, such as the SEFA (federal reporting). Based on review of edit dates to a system used by State Finance (FY23-FY25) and an internal closeout document (FY22), following are timing dates for past DHHS (including former departments) close-out of the disposition of line items:
FY22 - September 3, 2022
FY23 - October 19, 2023
FY24 - October 2, 2024
FY25 - September 3, 2025*
*FY25 close-out information was reported in the system the last day of August; however it was learned afterwards the available federal funds needed to be adjusted. DHHS/DFA worked through this impact including funding adjustments and revised the reported information September 3rd. DHHS made a change a couple weeks later adjusting an accrual and a nonlapse balance, this adjustment did not affect State Finance transfers.
Other closeout consideration: Medicaid processing helps other areas with close-out. PRISM was implemented in FY23. FY25 closeout was a success, a significant accomplishment for the department. The FY25 closeout is considered a “4” on a 1-5 scale, the department closed with sufficient funds and timing was weeks earlier than the past year. The successful FY24 closeout is a “3” on the 1-5 scale considering the magnitude of DHHS, but recognizing the later date submission.
Budget Status: Budget requests were submitted on time to the Governor’s Office of Planning and Budget. Budget information about DHHS fee schedule changes were also submitted on time. Budget information was submitted September 30 (there will be further information provided, such as federal funds items).
DHHS/DFA successfully coordinates the budget submission, including various other associated budget response submissions. This significant achievement and leadership occurs for our large department providing necessary budgetary support. Acknowledging that improvement can still occur with budget coordination, planning, and support; DHHS budget support is determined a “4” for both FY25 and FY24 on a 1-5 scale. Future updates can be provided.
2. Percentage of DHHS OU employees that report satisfied or greatly satisfied with DFA.
Status: Trend is improving - awaiting Fall 2025 data.
In Dec 2024, 83.3% of employees were satisfied with DFA (Highly Satisfied + Satisfied), compared to 77.1% in May 2024. This is an increase of 8.04%.
Data will be collected and assessed again in Fall 2025.
3. Reported percentage of burnout within DFA
Target baseline still being established, focus is on improvement over time.
Status: Pending data review for Survey Results collected in Sep 2025.
Annual Guarding Minds Survey Results are calculated and broken into Organizational Units (OUs). Full scan results specific to burnout are available 1x per year. This measure is supplemented with stress satisfaction and positive vs negative mental health culture data (SSOS = stress vs satisfaction; SSIX = positive vs negative mental health culture data). DFA overall is considered an average risk of psychological injury when comparing stress to satisfaction (SSOS) scores Aug 2025 data.
Story Behind the Curve: DFA centralization efforts began in May 2025, adding over 200 employees to data considerations. Aug 2025 data indicates that DFA overall is considered an average risk for psychological injury. Notable increase in stress typically occurs during August to November months and usually improves by February as workload demands of closeout, holidays, and Legislative session decreases. Continued efforts will be placed on addressing burnout. We look forward to fostering safe and supportive environments for all team members.
Headline Performance Measures
1. Number of Audit Recommendations unresolved after one year.
Data Dashboard in ClearImpact.
DFA supports the Office of Internal Audit for this measure.
Some audit recommendations may take time to implement, and as such there is not an expectation for this measure to be zero. The goal for this measure is to have five or less unresolved recommendations at a given time. If it exceeds this amount, a decrease over time towards the goal indicates improvement.
Status: Trend decreased from last quarter (from 60 to 49)
Source: ClearImpact Dashboard
See DHHS Scorecard
2. Length of time for agreement processing (APR, Scope of Work, and Contracts approval/execution).
Data measure still pending.
Status: Project on hold while data collection methods are implemented; still pending as of October 2025. We are still waiting on reports to be developed. SharePoint priority is focused on moving CAPS Contracts to SharePoint Contracts. Obtaining information for this measure is a lower priority.
[no data/graph yet]
3. Number of Milestones achieved for SharePoint Implementation.
This data measure will be reconsidered after implementation of FY26 SharePoint development projects. See the following for project status and see SharePoint oversight meetings outline notes and agenda items SharePoint Oversight Agenda (& ongoing notes)
Status: Improving.
Completed:
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- User access request form
- License management form
Testing and implementation phase:
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- CAPS contracts
- Unilateral amendments
- Cell phone ordering
- WESTT replacement
Secondary Performance Measures
1. Percent of Resolved DHHS Fiscal Issues.
Measured Quarterly.
Target = 75% resolved each Quarter.
Status: Maintaining target
Improving FY25 Q4 = 95%
Story Behind the Curve: "fiscal issue" resolution is a measure used to support credibility and public confidence concerning the department's use of public funds. The 75 percent target is an indication of DHHS staff supporting issue resolution; the actual percentage can be influenced by the extent of reviews and complexity of identified problems.
2. Time for processing LHD payments.
Measured Monthly by Fiscal Year.
Target = 20 day average.
Status: Maintaining target
LHD payments continue to be processed below the 20 day target date. The improved RSS format along with google sheets’ collaboration features, allow DFA to work seamlessly with our LHD partners to ensure timely and accurate monthly payments.
DFA has received positive feedback from each LHD over the past SFY complimenting the new upgraded RSS format, ease of use and the new “payment issues” tab used to solve any accounting issues before the next payment processes.
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3. Percentage of completed monthly one on one's.
Measured Monthly by Fiscal Year.
Target: at least 90% of monthly 1:1's are completed.
Status: Maintaining Target; Sep 2025 = 97%
FY25 Completed and Target met
FY26 Target still being met.
Note: this measure is currently limited, it generally does not include staff centralized in May. After November, we will include consolidated staff for the overall monitoring.
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DFA RBA October FY26 Tactics
Indicators
1. Successful close-out budget submission, and session support.
Data measure still pending. Will roll over into FY26 RBA Plan
Closeout Status: Completed for FY2024 closeout. See April 2025 Report
Budget Status: Completed for 2025. See April 2025 Report
2. Percentage of DHHS OU employees that report satisfied or greatly satisfied with DFA.
Measured annually in Fall.
Status: Trend is improving - awaiting July 2025 data. In Dec 2024, 83.3% of employees were satisfied with DFA (Highly Satisfied + Satisfied), compared to 77.1% in May 2024. This is an increase of 8.04%
Pending November 2025 Data
3. Reported percentage of burnout within DFA
Supplemented with: Stress satisfaction and mental health culture within DFA (see graphs below). Measured annually with Guarding Minds Survey Results maintained by Wellness.
Target: Positive increase. Target baseline still being established, focus is on improvement over time.
Status: Pending July 2025 Data.
Previously reported: Annual Guarding Minds Survey Results are calculated and broken into Organizational Units (OUs). Full scan results specific to burnout are available 1x per year. This measure is supplemented with stress satisfaction and positive vs negative mental health culture data (SSOS = stress vs satisfaction; SSIX = positive vs negative mental health culture data). There is indication of a positive improvement for burnout and stress. DFA overall is now considered average to low risk of psychological injury when comparing stress to satisfaction (SSOS) scores.
Story Behind the Curve: DFA overall is considered low risk for psychological injury. Notable increase in stress typically occurs during August to November months and usually improves by February as workload demands of closeout, holidays, and Legislative session decreases. Continued efforts will be placed on addressing burnout. We look forward to fostering safe and supportive environments for all team members.
Headline Performance Measures
1. Number of Audit Recommendations unresolved after one year.
Data Dashboard in ClearImpact.
DFA supports the Office of Internal Audit for this measure.
Some audit recommendations may take time to implement, and as such there is not an expectation for this measure to be zero. The goal for this measure is to have five or less unresolved recommendations at a given time. If it exceeds this amount, a decrease over time towards the goal indicates improvement.
Status: Trend is increasing (up from 59 last quarter), indicating need for monitoring
Source: ClearImpact Dashboard
See DHHS Scorecard
2. Length of time for agreement processing (APR, Scope of Work, and Contracts approval/execution).
Data measure still pending.
Status: Project on hold while data collection methods are implemented. Still pending as of 6/9/2025.
[no data/graph yet]
3. Number of Milestones achieved for SharePoint Implementation.
Data measure is still pending.
Status: Improving.
Continued progress for SharePoint accomplishments included in the April 2025 RBA report. Here is a list of major milestones completed with SharePoint from July 2024 to June 2025:
- Stabilize contracts and purchasing (in process)
- Purchasing site migrated to SharePoint online
- Contracts site migrated to SharePoint online
- additional functionality from old site
- Legislative reports is complete
- Decommissioned old SharePoint servers
Secondary Performance Measures
1. Percent of Resolved DHHS Fiscal Issues.
Measured Quarterly.
Target = 75% resolved each Quarter.
Status: No change from April 2025 report.
Improving FY25 Q3 = 90%
Story Behind the Curve: "fiscal issue" resolution is a measure used to support credibility and public confidence concerning the department's use of public funds. The 75 percent target is an indication of DHHS staff supporting issue resolution; the actual percentage can be influenced by the extent of reviews and complexity of identified problems.
2. Time for processing LHD payments.
Measured Monthly by Fiscal Year.
Target = 20 day average.
Status: Maintaining Target.
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3. Percentage of completed monthly one on one's.
Measured Monthly by Fiscal Year.
Target: at least 90% of monthly 1:1's are completed.
Status: Maintaining Target. May 2025 = 98%
DFA RBA June FY2025 Report - Tactics
Indicators
1. Successful close-out budget submission, and session support.
Data measure still pending.
Closeout Status: Completed for FY24 closeout. DFA will continue to work through issues for closeout, including federal challenges. Funds were obtained in the 2025 Session that will assist in year-end funds being sufficient. The Office of the Utah State Auditor reported a finding (report 24-26) recommending improvement in the timeliness for the department’s close-out submission.
Budget Status: Completed for 2025. DFA and the Office of Budget provided successful support for the 2025 General Session. With the help of fiscal note teams throughout the department, we reviewed and responded to 715 bills during the session and submitted 162 fiscal notes, with 78% submitted on time. We reviewed and provided feedback to the LFA on 6 appropriation bills, ensuring needed corrections were made to align appropriation changes with our expected budget. We also provided core support to the department's preparation and responses to SSA committee meetings and requests.
Story Behind the Curve: in Fall 2024 DFA discussed the benefit of closing earlier if possible with Medicaid. DFA appreciates Medicaid’s help for closing out other areas of the department. Follow-up with Medicaid occurred in March 2025 with information communicated regarding close-out expectations and plans to improve timeliness.
2. Percentage of DHHS OU employees that report satisfied or greatly satisfied with DFA.
Measured semi-annually.
Status: Trend is improving. In Dec 2024, 83.3% of employees were satisfied with DFA (Highly Satisfied + Satisfied), compared to 77.1% in May 2024. This is an increase of 8.04%
3. Reported percentage of burnout within DFA
Supplemented with: Stress satisfaction and mental health culture within DFA (see graphs below). Measured annually with Guarding Minds Survey Results maintained by Wellness.
Target: Positive increase. Target baseline still being established, focus is on improvement over time.
Status: Full scan results specific to burnout are available 1x per year. This measure is supplemented with stress satisfaction and positive vs negative mental health culture data.
There is indication of a positive improvement for burnout and stress. DFA overall is now considered average to low risk of psychological injury when comparing stress to satisfaction (SSOS) scores. DFA overall is considered low risk for psychological injury.
Story Behind the Curve: Notable increase in stress typically occurs during August to November months and usually improves by February as workload demands of closeout, holidays, and Legislative session decreases. Continued efforts will be placed on addressing burnout. We look forward to fostering safe and supportive environments for all team members.
Headline Performance Measures
1. Number of Audit Recommendations unresolved after one year.
"Some audit recommendations may take time to implement, and as such there is not an expectation for this measure to be zero. The goal for this measure is to have five or less unresolved recommendations at a given time. If it exceeds this amount, a decrease over time towards the goal indicates improvement. The measure had an initial jump at the beginning of the year as more audits were performed with a large number of recommendations. These were added more quickly than recommendations were being implemented, creating an upward trend in late 2023 and early 2024. Internal Audit devoted additional resources to the follow up effort in 2024, reducing the overall number for the past two quarters."
Source: ClearImpact Dashboard
See DHHS Scorecard
Status: Trend is declining (down to 59 from 76), indicating progress towards overall goal.
2. Length of time for agreement processing (APR, Scope of Work, and Contracts approval/execution).
Data measure still pending.
Status: Project on hold while data collection methods are implemented. Still pending as of 4/15/2025.
[no data/graph yet]
3. Number of Milestones achieved for SharePoint Implementation.
Data measure is still pending.
Status: Improving.
Here is a list of major milestones completed with SharePoint from July 2024 - April 2025:
- Stabilize contracts and purchasing (in process)
- Purchasing site migrated to SharePoint online
- Contracts site migrated to SharePoint online
- additional functionality from old site
- Legislative reports is complete
- Decommissioned old SharePoint servers
Secondary Performance Measures
1. Percent of Resolved DHHS Fiscal Issues.
Measured Quarterly.
Target = 75% resolved each Quarter.
Status: Trend maintaining - exceeding target. FY25 Q2 = 87%
Story Behind the Curve: "fiscal issue" resolution is a measure used to support credibility and public confidence concerning the department's use of public funds. The 75 percent target is an indication of DHHS staff supporting issue resolution; the actual percentage can be influenced by the extent of reviews and complexity of identified problems.
2. Time for processing LHD payments.
Measured Monthly by Fiscal Year.
Target = still pending, focus on progress and improvement. Target tentatively average of 20 days.
Status: Trend is improving.
3. Percentage of completed monthly one on one's.
Measured Monthly by Fiscal Year.
Target: at least 90% of monthly 1:1's are completed.
Status: Maintaining/Exceeding Target.
DFA RBA April 2025 Report - Tactics
Update October 2024: Public Copy of DFA RBA
Indicators
1. Successful close-out, budget submission, and session support
Closeout Status: Successful closeout as of 10/3/24 with sufficient funding.
Budget Status: Pending update. On target
2. Percentage of DHHS OU employees that report satisfied or greatly satisfied with DFA
Measured semi-annually.
Status: Trend is improving. As of May 2024, 33.60% of employees are Highly Satisfied, and 43.50% are Satisfied with DFA. This is an increase from the October 2023 Report as outlined in the graph below.
3. Reported percentage of burnout within DFA
Target: Baseline still being establish, focus is on improvement over time
Status: Trend is improving. As of July 2024, there is indication that burnout is improving within DFA.
Continued efforts will be placed on addressing burnout. DFA will provide ample resources and support within their culture and management styles to address burnout. We look forward to fostering safe and supportive environments for all team members.
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- Accountability, Empathy, & Support: 1:1 Supervisor and Employee monitoring for signs of burnout and appropriate interventions can be included as part of performance management plan if needed
- Efficacy:
- Training specific to burnout identification and management (provided by DHRM and leadership).
- Data tracking and quarterly reporting for RBA indicators associated with burnout (use DFA-lead surveys)
- Connection: Offer various avenues for employee feedback both anonymously and individually (google forms, physical box at front desk, scheduled meetings) and regular 1:1 meetings
- Impact & Support: Provide resources across all platforms that prioritize wellness (DHRM, EAP, etc) including stress management interventions and training opportunities
- Build Trust: Shift our culture - scheduling breaks and lunches, celebrating achievements, ending meetings 10 min before the hour, engaging employees in decision making when appropriate
Headline Performance Measures
1. Number of Audit Recommendations unresolved after one year [Line Item]
See ClearImpact for Data Dashboard and Story Behind the Curve.
Audit recommendations help organizations improve, but only if they are implemented or otherwise resolved. Some audit recommendations may take time to implement, and as such there is not an expectation for this measure to be zero. The goal for this measure is to have five or less unresolved recommendations at a given time. If it exceeds this amount, a decrease over time towards the goal indicates improvement.
Status: DFA will work with Internal Audit to update the reported information. Current data = 76 as of Q3 2024 which is above the target of 5.
2. Length of time for agreement processing (APR, Scope of Work, and Contracts approval/execution)
Status: Project on hold while data collection methods are implemented. Still pending as of 10/15/24
3. Number of Milestone achieved for SharePoint Implementation
Data measure still pending
Status: Improving
Here is a list of major milestones completed with SharePoint from July - September:
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- Purchasing site migrated to SharePoint online
- Contracts site migrated to SharePoint online
- additional functionality from old site
- Legislative reports is live
- Decommissioned old SharePoint servers
Secondary Performance Measures
1. Percent of Resolved DHHS Fiscal Issues
Target = 75% resolved each Quarter
Status: Trend is improving - target currently exceeded.
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- Story Behind the Curve: New tracking system implemented in FY23. Enhanced communication and follow-up efforts were initiated in FY23, including team and staff focus for resolution of reported issues.
2. Time for processing LHD payments
Target = still pending, focus on progress and improvement.
Status: Trend is improving
3. Percentage of completed monthly one on one's
Target: at least 90% of monthly 1:1's are completed.
Status: Maintaining Target
Fiscal Year 2024 Final Update:
- Space Utilization: See FY25 RBA plan for further information
- Number of Audit recommendations unresolved after one year: Current trend is decreasing. Updates to data from Q2 indicate a drop from 85 last quarter to 76 this quarter, but still higher than target goal of 5. Data was updated to reflect more accurate reported figures from previous quarters. Audit recommendations help organizations improve, but only if they are implemented or otherwise resolved. Some audit recommendations may take time to implement, and as such there is not an expectation for this measure to be zero. The goal for this measure is to have five or less unresolved recommendations at a given time. If it exceeds this amount, a decrease over time towards the goal indicates improvement.
- SharePoint Online: Trend is improving. Launched the first week of November. We are working through the last critical issues from launch for purchasing and Contracts in May 2024.
- Successful Budget forecasting and coordination: Trend is on target. All measures now complete. New Objectives will be outlined in the FY25 RBA Plan
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DFA Headline Performance Measures |
Standard/ Target |
Trends |
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1. |
Space utilization analysis and implementation will identify better usage of facilities with an expected outcome of reduced costs |
Increase utilization and reduce costs for building support |
On Hold |
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2. |
Number of audit recommendations unresolved after one year. [ClearImpact Dashboard item] |
Target: 5 (Aligned to DHHS Operations RBA) This measure reflects the number of audit recommendations that are still unresolved after one year from the date the recommendation was made. To be resolved, a recommendation must be implemented, determined that it no longer is applicable, or show justification for why it will not be implemented. |
Q3 2023: 75 42 Q4 2023: 95 60 Q1 2024: 92 58 (improving still off target) Q2 2024: 85 (worsening) Q3 2024: 76 (improving still off target) |
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3. |
SharePoint Online is launched by November 15, 2023- allowing for implementation of at least 4 SharePoint projects by January 1, 2024 (such as contracts, purchasing, travel, budget) |
SharePoint Online will be successfully implemented by January 1, 2024. Four specific SharePoint projects will be identified and launched by the end of FY24. |
Target Met |
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4. |
Successful budget forecasting and coordination by their outlined and mandatory deadlines (see Standard/target) |
All five tactics in Strategy 3, Objective 3 are completed by end of FY24
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Completed |
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April 2024 Updates:
- Space Utilization: Due to Hybrid Work Implementation this measure will need to be reevaluated and reconfigured. The expectation for all DHHS employees to work on-site at their assigned office two times per week (a hybrid schedule) will alter the need to reduce space and building usage. Further monitoring and assessments will need to take place and are ongoing.
- Number of Audit recommendations unresolved after one year: Current trend is decreasing from 95 to 92 (indicating improvement), but higher than target goal of 5. Audit recommendations help organizations improve, but only if they are implemented or otherwise resolved. Some audit recommendations may take time to implement, and as such there is not an expectation for this measure to be zero. The goal for this measure is to have five or less unresolved recommendations at a given time. If it exceeds this amount, a decrease over time towards the goal indicates improvement.
- SharePoint Online: Trend is improving. Launched the first week of November. Everything has been moved to SharePoint online except for contracts and purchasing. We are working through the last critical issues to be able to launch the online purchasing and contract sites in by mid May 2024
- Successful Budget forecasting and coordination: Trend is on target. The only pending RBA measure includes monitoring forecasts and budgets. All other Budget RBA measures are complete.
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DFA Headline Performance Measures |
Standard/ Target |
Trends |
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1. |
Space utilization analysis and implementation will identify better usage of facilities with an expected outcome of reduced costs |
Increase utilization and reduce costs for building support |
On Hold |
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2. |
Number of audit recommendations unresolved after one year. [ClearImpact Dashboard item] |
Target: 5 (Aligned to DHHS Operations RBA) This measure reflects the number of audit recommendations that are still unresolved after one year from the date the recommendation was made. To be resolved, a recommendation must be implemented, determined that it no longer is applicable, or show justification for why it will not be implemented. |
Q3 FY23: 75 Q4 FY23: 95 Q1 FY24: 92 (improving) |
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3. |
SharePoint Online is launched by November 15, 2023- allowing for implementation of at least 4 SharePoint projects by January 1, 2024 (such as contracts, purchasing, travel, budget) |
SharePoint Online will be successfully implemented by January 1, 2024. Four specific SharePoint projects will be identified and launched by the end of FY24. |
Target Met |
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4. |
Successful budget forecasting and coordination by their outlined and mandatory deadlines (see Standard/target) |
All five tactics in Strategy 3, Objective 3 are completed by end of FY24
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3 of 5 completed On Target for completion by end of FY24 |
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Jan 2024 Updates:
- Space Utilization: Trend is on target. OAS is working through various Hybrid return to work projects in preparation for returning for the April 8th deadline. Many spaces have been reduced drastically and coordination efforts are proving successful.
- Number of Audit recommendations unresolved after one year: Trend is maintaining
- SharePoint Online: Trend is improving. Launched the first week of November. We have a few sites already up and running. The following sites were built on-premise but are being transitioned to SharePoint online: Internal Audit (launched), DFA (cash status, launched), APR , Grants/Revenue, Data Sharing Agreements (DSE is testing), PRISM (DIH is testing), WIC (launched), Travel (will go live in the next couple of weeks), Purchasing (testing now), Contracts. We have some new applications that weren't on-premise but are being built directly into SharePoint online: Constituent Services and CHS (both are done, the divisions are training and rolling out), Contract monitoring, SOW review.
- Successful Budget forecasting and coordination: Trend is on target. Budget coordination and forecasting has been ongoing since the beginning of the fiscal year, including submitting detailed budget changes and requests to the Governor's Office in September and working with DHHS operational units on FY24 forecasts since October.
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DFA Headline Performance Measures |
Standard/ Target |
Trends |
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1. |
Space utilization analysis and implementation will identify better usage of facilities with an expected outcome of reduced costs |
Increase utilization and reduce costs for building support |
Maintaining |
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2. |
Number of audit recommendations unresolved after one year. [ClearImpact Dashboard item] |
Target: 5 (Aligned to DHHS Operations RBA) |
Maintaining |
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3. |
SharePoint Online is launched by November 15, 2023- allowing for implementation of at least 4 SharePoint projects by January 1, 2024 (such as contracts, purchasing, travel, budget) |
SharePoint Online will be successfully implemented by January 1, 2024. Four specific SharePoint projects will be identified and launched by the end of FY24. |
Improving |
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4. |
Successful budget forecasting and coordination by their outlined and mandatory deadlines (see Standard/target) |
All five tactics in Strategy 3, Objective 3 are completed by end of FY24 |
Maintaining |
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